Privacy      Ralph D' Silva Holden is an organisation that is bound by the National Privacy Principles under the Privacy Act 1988. A copy of the National Privacy Principles is available for your perusal at our premises or you may obtain a copy from the Office of the Federal Privacy Commissioner. At Ralph D' Silva Holden, your right to privacy and data security is a primary concern. Listed below is a copy of the privacy policy and guidelines of Ralph D' Silva Holden. 1. The types of personal information that Ralph D' Silva Holden holds is your name, address, phone number, customer preference information, customer number, vehicle registration number, as well as other similar personal information that is needed to register or subscribe you to services or offers. 2. The information that you provide will be kept confidential and used to support your customer relationship with Ralph D' Silva Holden. Agents or contractors of Ralph D' Silva Holden who have access to your personal information are required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for Ralph D' Silva Holden. 3. Information regarding you (such as name, address and phone number) and the products you purchase will not be given or sold to any outside business for its use in marketing or solicitation without your consent. Your information may be shared with agents or contractors of Ralph D' Silva Holden for the purpose of performing services for Ralph D' Silva Holden. 4. Ralph D' Silva Holden will send you information about various products and services, or other products and services we feel may be of interest to you. Only Ralph D' Silva Holden (or agents working on behalf of Ralph D' Silva Holden and under confidentiality agreements) will send you these direct mailings. 5. If you do not want to receive such information, simply inform us when you give us your personal information. At any time, you can ask to have the information stopped being sent to you by faxing the listed name, company details, address, telephone number to us on 03 9478 4210. 6. If you have any concerns about the way your personal information is managed by Ralph D' Silva Holden, or believe that a breach of your privacy has occurred, please contact Michael Hewitt, 03 9471 0500.